Job Description:
Maintenance Operative
The Kensington Care Home, 40-46 Ladbroke Road, Kensington, London W11 3PH
Salary: £13.60 - £16.80 dependent on experience and qualifications
Permanent contract. 40 hours per week.
We make health happen
Here at Bupa, we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.
As a Maintenance Operative, your primary responsibility will be ensuring that our facilities remain fully functional. You will maintain buildings and equipment effectively while complying with all relevant Bupa Standard Operating Procedures, legislation, and industry best practices. Your role is crucial in ensuring our accommodation meets Bupa's cultural and brand values.
You'll help us make health happen by:
· Ensuring that all health and safety and compliance checks are carried out using the provided digital systems as per the timescales directed by Bupa Standard Operating Procedures and by Bupa compliance management tools and software.
· Action and close any tasks attributed to the Maintenance Manager or home highlighted on Bupa compliance management tools and software.
· Ensure that safety and cleanliness within the care home and grounds is to the satisfaction of Environmental Health, local Fire Authority requirements, Legionella Risk Assessment requirements and Health & Safety regulations etc.
· Ensure that all necessary maintenance and repair tasks are completed to a high standard, in a timely manner and offer value for money whilst ensuring internal decoration continues to meet the organisations vision regarding first impressions.
· Ensure regular review of residents' preferences in relation to their personal space is documented and actioned.
· Report defects, obtain quotes and manage repairs using Bupa approved contractors, complying at all times with Bupa's Standard Operating Procedures.
· Report irreparable defects to Home Manager or Property/Maintenance Manager as appropriate.
· Manage Care Home elements of any refurbishment programme and capex programme of works ensuring minimal disruption to residents, visitors and staff.
· Ensure that all tools and equipment are maintained and safely secured at all times.
· Assist with induction of new colleagues with regard to the operation of emergency exits, fire points and evacuation procedures, keeping a record of all instructions given as required by the Home Manager, especially where the use of equipment is involved.
· Although you will be located within a home there may be a requirement to provide maintenance support to a local Care Homes within a reasonable distance (no more than 1hr from normal place of work) as and when required to provide a comprehensive regional maintenance support.
Key Skills / Qualifications needed for this role:
· A good understanding of building services including, heating, hot and cold-water distribution, ventilation, electrical distribution, and plumbing
· Sound understanding of building fabric and its maintenance
· Practical experience of planned maintenance systems and record keeping
· Knowledge of relevant statutory requirements and experience of compliance
· A full driving licence
· A building/electrical/plumbing qualification (City & Guilds, BTEC, ONC, HNC etc) or a minimum of 3 years hand on experience in property maintenance and general repairs where possible
· Ability to work as part of a multi-disciplinary team
· Computer literate
· Good Customer service skills
· Be flexible to meet changing demands within the care home
· Practical ability and experience in painting and decorating
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
· My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
· Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
· Wagestream - Have early access to up to 40% of your earned wages within minutes
· 28 days holiday
· We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
· Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
· Free meal on every shift
· Interest-free annual travel loan to enable the purchase of public transport annual season tickets
· We offer a range of Bupa pension plans - find out more on our career site
· Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
· Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
· Access to discounts at a wide variety of gyms and fitness facilities across the UK
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
** Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.
Time Type:
Full timeJob Area:
Care Home - Facilities & Home SupportLocations:
The KensingtonWe're the destination for people looking to live longer, healthier, and happier lives and making a better world. We’re a global healthcare company caring for over 60 million customers. We help people navigate change, conquer challenges, overcome injury and be all they can be. From early years through to retirement, we’re privileged to have been part of millions of lives around the world since 1947.
We’re proud of cultivating a culture that puts the welfare of people first. We believe in the importance of building an inclusive and agile culture which encourages diverse perspectives and inspires people to make new possibilities happen. We're passionate about doing the right thing for our customers, people, communities, and planet.
Our values are simple, but they run deep. They help guide how we work and what we look for in our people.
Brave - Make new possibilities happen
Caring - Act with empathy and respect
Responsible - Own your decisions and actions
Our vision is to provide world class care to each and every one of our wonderful residents, so they can live a life they truly love. In our care homes we're like a family, and we really mean that! Our residents and people tell us they feel it too. We don’t ever take it for granted that we get to take care of over 6,000 wonderful residents across the UK – we see it as a privilege.
If you have a caring nature, love to have fun and want to join us in providing the very best care to our residents, then you're in the right place.
As an employee of Bupa, we promise you three things:
We make health happen for you
By ensuring you are supported in every aspect—financial, physical, mental health, and beyond.
Work that makes a difference
At the heart of our purpose is a bold ambition: to become the world's most customer-centric healthcare company. We believe in the transformative power of digital health to make high-quality healthcare accessible to everyone, everywhere.
Career defining moments
Being a global business, we offer more opportunities than any other healthcare provider. Our investment in learning is designed to ensure you thrive, whatever that looks like for you.
We know that great health comes from feeling safe, happy, and fulfilled in all aspects of your life. That's why we offer a range of programmes and benefits to help both our people, and their families stay healthy and happy for longer.
Featured Benefits:
We regularly listen to and act on what our amazing people tell us about working here. Some may say that listening is our superpower, which is why we are now considered World Class! We ask our people twice a year through a survey how they feel about working in all areas of the Bupa business. The results put us in the top 10% of places to work, not just in the UK, but across the world!
Learning & Development
When it comes to learning and development, we’ll give you all the support you need to progress in your role. Our online learning platform offers a range of opt-in learning modules to support you in your role, alongside on-the-job coaching, and support from your manager. From apprenticeships to specialist roles, we set goals, regularly check in on progress, and review achievements – that’s how we thrive.
Early Careers
If you're just starting your career, Bupa is the perfect place to begin. We offer lots of exciting opportunities in a range of different fields, so you can find the perfect role for you. And with our focus on shaping the future of healthcare, you know that you'll be making a difference in the world, wherever you work. Everyone has the potential to achieve great things, no matter where they start from; our programmes and schemes are designed to set you on an exciting career journey. Whether you’re still studying or have just graduated, there are plenty of ways to start your journey with Bupa.
As a healthcare provider, we know there's an inextricable link between the health of the planet and the health of people. Bupa has made climate action a priority, and that's why we follow a sustainability strategy focused on building a healthy future.
We will do this through three missions:
Giving back matters
Giving back is what gives us purpose, and as a healthcare service, we have a duty of care to everyone in our local community. The Bupa Foundation is a charity, funded entirely by Bupa to help create healthier communities, by running and helping fund practical projects that improve both people and planet health. Since 2015 the Bupa Foundation has given over £10 million in grants to more than 800 organisations across the UK to improve health and the environment.
At Bupa we celebrate diversity, welcoming everyone from all backgrounds. We embrace our differences so we can bring our true selves to work. Having a diverse workforce is a key strength of the Bupa culture, and we understand the importance of making sure our workforce fully represents the communities in which we operate and the customers we serve, across the globe. We want people to feel comfortable and free to bring their whole self to work every day – and that’s why we launched our ‘Be You’ network.